Tissue World

Client Overview

Tissue World is part of the Informa Markets Division of Informa PLC, the leading international events, intelligence, and scholarly research group.

Tissue World is a global portfolio of events designed by and for the international tissue manufacturing industry.
The US edition in Miami, FL is the largest tissue paper exhibition and conference in North America, with over 200 exhibitors.

Challenge

The show organizers were based out of Singapore, the UK and Belgium and needed a trusted and knowledgeable operations manager in Miami to liaise with US based suppliers and the newly renovated Miami Beach Convention Center.

  

 

How we tackled it

It takes a lot of planning and coordination to ensure that a trade show will be as successful and profitable as possible. Our goal for this event was to connect the dots early in the game on behalf of our client’s various departments, from sales and marketing to operations and finance.

  • We became their eyes and ears on the ground, and we established proactive communication channels with all major players.
    A good understanding of the recently remodeled convention center was a must. We got involved with venue management right away by compiling and analyzing floor plans, event rules, capacity charts as well as reviewing meeting spaces specifications. We conducted numerous site visits to provide our client with first-hand layout options for the various program elements.
  • On the vendor side, we used our knowledge and industry contacts in the field to plan and administer procurements by identifying suppliers best suited for the event, sending out RFPs, negotiating contracts and securing services.
  • As the main point of contact for suppliers, we defined and tracked project deliverables to meet our client’s expectations.
    We coordinated floor plan creation and regular updates with the general service contractor, along with other logistical aspects of the show.
  • Working with our security company, we designed a security plan on par with show management regulations and venue requirements.
  • We evaluated and selected food and beverage options based on the event design and budget for all of the different meal functions, from speaker’s breakfast to happy hour.
  • We collaborated with the marketing team to produce the necessary event related material and collateral. We oversaw the production of promotional merchandise and ancillary products, from branded USB to delegate tote bags, ensuring delivery on time and on budget.
  • We also participated in the creation of the online exhibitor manual and the operations handbook. Additionally, we interacted with exhibitors, fulfilling their meeting room rental and other needs with the aim to provide a seamless customer service experience.
Tissue World Miami - Barbara Edwards with Show Management

Outcome

The client praised our thorough approach, attention to detail and ability to problem-solve and communicate efficiently throughout the project. We facilitated decision-making in the early stages of the planning process, strengthened existing supplier relationships, developed new ones and reinforced the show image on a local level. Internally, we acted as an extension of an international team, working around different cross-cultural business styles in an effort to achieve common goals.

We have worked with Barbara on our Miami show since 2002 in various capacities including as a Floor Manager and more recently as an Operations Manager. Barbara is highly professional, organized, and skillful in our events management business. She works in an autonomous manner and applies our core values to her work at all times.

Her professional approach with our suppliers and customers is invaluable to our project. I especially applaud her ability to work under tight deadlines and targets. Barbara commits herself to the job and will also walk the extra mile which makes our on-site operations run extremely smooth.

Agnes Gehot, Deputy Event Director

Informa Markets

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